Being able to say what you really think and thinking about what you really say is always important in any situation. Getting over the first hurdle is the hardest step. This briefing aims to help you learn how to become more assertive and how to build self confidence so that you are seen and heard.

Who should attend?

Anyone who feels that their opinion is not heard, anyone who has difficulty working with people who are more senior. Also, anyone who has to deal with colleagues or customers who are difficult or wants to build self confidence generally.

What will it cover?

• Self perception
• Anticipating situations objectively
• Understanding emotions and relationships
• Developing sympathy and empathy
• Understanding issues through 'Listening and Questioning' techniques
• Emotions and Facts
• Six ways to influence others
• Taking responsibility for you
• Getting attention
• Use of language and body language
• Mirroring negatives with positives
• Recognising and managing your own emotions
• Developing a personal library for all occasions.